![]() We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. ![]() If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 128-3636 Steeles Ave E, Markham, ON, 元R1K9, Canada. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at sales are final. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Customer are responsible for any return shipping charges. Shipping charges are non-refundable once tracking number is generated. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Subscribe to our Weekly Specials Newsletter for all the latest products and hot specials Copyright 2022 Silhouette Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are unsure please contact us before you process your payment.Īll warranty or defective units must be handled by Silhouette Support team here. Please ensure "Upgrade Codes" are purchased correctly. Warranty support click here.Īll materials and supplies sales are final ones it ships. Once a machine is opened, used or registered the same is final. It must also be in the original packaging.Ĭustomer is responsible for return shipping. To be eligible for a return, your item must be unused, unopened, unregistered and in the same condition that you received it. Machines (CAMEO, Portrait, Curio, Alta and Mint) It must also be in the original packaging. To be eligible for a return, your item must be unused, unopened and unregistered and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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